What are your payment and billing T&Cs?

At Neon This, we offer a variety of payment options for our signs and products. When you shop with us online, you can choose to pay with PayPal or a major credit card at the time of sale.

You will receive an invoice via email which can be paid with PayPal or a major credit card. Once payment is received, your custom neon sign will go into production.

Shop with confidence and convenience at Neon This.

How long will it be before I get my sign?

It takes about 5-7 business days for our team to make your neon sign once we receive your order. We then ship it to you with express delivery, which takes 3-5 business days. So, you can expect to receive your neon sign in 10-15 business days. However, in some cases, it may take up to 4 weeks.

You can check the status of your order on your Neon This account dashboard or by emailing us. We will also keep you updated via email throughout the process.

If you haven’t received your sign after 10 business days, please contact our support team at [email protected], we will help you track it down.

Where do you ship your signs?

We offer worldwide shipping for our neon signs. Whether you’re in the United States or on the other side of the globe, we can get one of our unique, eye-catching creations to you.

While we are unable to ship to PO Boxes, we will do our best to accommodate shipments to APO, FPO, or DPO addresses. If you have any questions about shipping, please don’t hesitate to reach out to us – we’re always happy to help.

Do you offer international shipping?

We are proud to offer free shipping to customers all around the world.

If you don’t see your country listed as an option during the checkout process, please don’t hesitate to reach out to us. We will work with you to find a custom shipping solution that meets your needs.

How do I track my order?

To check the status of your order, either log in to your Neon This account dashboard or contact us at [email protected] to request tracking details.